FAQs

Frequently Asked Questions

Do you offer free shipping?


Yes! Modevora offers free shipping on all orders within Malaysia. No minimum spend required—just add your favorite pieces to cart and we’ll handle the rest.

View Shipping Policy

How long will my order take to arrive?


Orders are typically processed within 1 to 5 business days (Monday to Friday), and delivery takes an additional 7 to 9 business days (Monday to Saturday). So you can expect to receive your items within 8 to 14 business days total.

View Shipping Policy

What is your return and refund policy?


We offer a 30-day return window for items that are new and unused. If you’re not 100% happy with your purchase, simply contact us and we’ll provide a prepaid return label for you to download and print. We also cover the return shipping—no restocking fees, no stress.

View Return and Refund Policy

What payment methods do you accept?


We currently accept PayPal for all online orders. You can pay using your PayPal balance, or link a credit/debit card or bank account.

View Payment Policy

Is my personal and payment information secure?


Absolutely. All transactions are protected with SSL encryption for your safety. We also follow Malaysia’s Personal Data Protection Act (PDPA) to ensure your data stays private and is used only for essential business purposes.

View Do Not Sell My Personal Information

How can I contact Modevora if I need help?


We’re always happy to help! You can email us at info@modevora.com or use the contact form on our website. Our support team is available Monday to Friday, 09:00 AM to 17:00 PM (GMT+8), and we aim to respond within 48 business hours.

View Contact Form